Terms of Service

Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following terms shall have the following meanings:

  • Cooling-off period: the period within which the consumer can exercise their right of withdrawal;

  • Consumer: the natural person who is not acting for purposes related to their trade, business or profession and who enters into a distance agreement with the trader;

  • Day: calendar day;

  • Continuous transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;

  • Durable medium: any tool – including email – that enables the consumer or trader to store information addressed to them personally in a way that allows future consultation or use for a period appropriate to the purpose of the information, and which allows unaltered reproduction of the stored information;

  • Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;

  • Trader: the natural or legal person who offers products and/or services to consumers at a distance;

  • Distance contract: an agreement concluded between the trader and the consumer within the framework of an organised system for distance selling of products and/or services without simultaneous physical presence, with exclusive use of one or more means of distance communication up to and including the moment the agreement is concluded;

  • Means of distance communication: a tool that can be used to conclude a contract without the consumer and trader having to be in the same room at the same time;

  • Terms and Conditions: these Terms and Conditions of the trader.

Article 2 – Identity of the Trader

SeoulGlow
Email: info@seoulglow.co.uk

Article 3 – Applicability

These general terms and conditions apply to every offer from the trader and to every distance contract concluded between the trader and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be stated before the distance contract is concluded that the general terms and conditions are available for inspection at the trader’s premises and will be sent free of charge to the consumer as soon as possible upon request.

If the distance contract is concluded electronically, the text of these terms and conditions can be made available to the consumer electronically in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, it will be stated where the terms and conditions can be electronically accessed and that they will be sent electronically or otherwise free of charge at the consumer’s request.

If in addition to these general terms and conditions, specific product or service conditions apply, the second and third paragraphs shall apply accordingly, and in the event of conflicting terms, the consumer may always rely on the applicable provision that is most favourable to them.

If one or more provisions in these general terms and conditions are at any time wholly or partly void or annulled, the agreement and these conditions shall remain in force for the rest, and the provision in question shall be replaced without delay by a provision that approximates the intent of the original as closely as possible.

Situations not covered by these general terms and conditions shall be assessed ‘in the spirit’ of these general terms and conditions.

Uncertainties regarding the interpretation or content of one or more provisions of our terms shall be interpreted ‘in the spirit’ of these general terms and conditions.

Article 4 – The Offer

If an offer has a limited duration or is subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The trader is entitled to change and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the trader uses images, these are a true representation of the products and/or services offered. Obvious errors or mistakes in the offer are not binding.

All images, specifications, and data in the offer are indicative and cannot be grounds for compensation or termination of the agreement.

Images of products are a true representation of the offered products. The trader cannot guarantee that the colours shown exactly match the real colours of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer, particularly:

  • the price including taxes;

  • any shipping costs;

  • how the agreement will be concluded and which actions are required for this;

  • whether or not the right of withdrawal applies;

  • the method of payment, delivery and execution of the agreement;

  • the period for accepting the offer, or the period within which the trader guarantees the price;

  • the rate for distance communication if the costs for using the technology for distance communication are calculated on a basis other than the basic rate;

  • whether the agreement will be archived after its conclusion, and if so, how the consumer can consult it;

  • how the consumer, before concluding the agreement, can check and, if desired, correct the information provided;

  • any other languages in which the agreement can be concluded besides English;

  • the codes of conduct the trader has submitted to and how the consumer can consult these codes of conduct electronically; and

  • the minimum duration of the distance contract in the event of a long-term transaction.

Article 5 – The Agreement

The agreement is concluded when the consumer accepts the offer and meets the conditions set.

If the consumer accepts the offer electronically, the trader will immediately confirm receipt of acceptance. Until this confirmation is received, the consumer can cancel the agreement.

If the agreement is made electronically, the trader will take appropriate technical and organizational measures to secure the electronic data exchange and ensure a secure web environment. If the consumer can pay electronically, the trader will observe appropriate security measures.

The trader may – within legal frameworks – check if the consumer can meet their payment obligations and other factors important for entering into a responsible agreement. If the trader has good reasons not to enter into the agreement, they are entitled to refuse or attach special conditions to the order.

The trader will provide the following information clearly and in writing or in a way the consumer can store on a durable medium:

  • the trader's business address;

  • how the consumer can exercise their right of withdrawal or a clear statement if it's excluded;

  • information on warranties and after-sales service;

  • the information from Article 4(3), unless already provided;

  • conditions for terminating the agreement if it has an indefinite duration.

If it’s a continuous transaction, only the first delivery includes this information.

All agreements are subject to availability of the ordered products.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the right to withdraw within 14 days without giving any reason. This starts the day after receiving the product.

During the reflection period, the consumer must handle the product and packaging carefully. They may only unpack or use it to the extent needed to assess the product.

To exercise the right of withdrawal, the consumer must notify the trader within 14 days via written notice/email and return the product within the next 14 days. Proof of return is required.

If the consumer hasn’t notified or returned the item within the set periods, the purchase is final.

Article 7 – Costs of Withdrawal

If the consumer withdraws, they pay the cost of returning the product.

If the consumer has already paid, the trader will refund the amount within 14 days of the withdrawal notice – but only after the product has been received or proof of return is given.

Article 8 – Exclusion of Withdrawal Right

The trader may exclude the right of withdrawal for certain products/services, only if clearly stated before purchase.

This includes:

  • custom-made or personalized items;

  • items that spoil or age quickly;

  • hygiene products with broken seals;

  • newspapers/magazines;

  • audio/video or software with broken seals;

  • services started during the cooling-off period with the consumer’s agreement (e.g., accommodation or leisure bookings).

Article 9 – Pricing

Prices won’t be increased during the validity period, except for VAT changes.

For items subject to market fluctuations, variable pricing is possible and clearly stated.

Price increases within 3 months are only allowed by law. Increases after 3 months are only valid if agreed in the contract and the consumer can cancel the contract.

All prices include VAT. Obvious typographical errors are not binding.

Article 10 – Conformity and Warranty

The trader guarantees that products/services comply with the agreement, product description, and legal requirements. If agreed, suitability for specific use is included.

Any manufacturer or importer warranty does not affect legal consumer rights.

Defects or wrong deliveries must be reported within 14 days. Returns must be in original packaging and unused.

Warranty does not apply if:

  • the consumer altered or repaired the item;

  • the item was used incorrectly or not as instructed;

  • damage resulted from regulations affecting material quality.

Article 11 – Delivery and Execution

The trader will handle orders with care. Delivery address is what the consumer provided.

Orders will be delivered within 30 days unless otherwise agreed. If delayed, the consumer will be notified and may cancel the agreement and receive a refund within 14 days.

If a product is unavailable, the trader may offer a replacement. The consumer must be informed, and the return is free if declined.

Risk of damage/loss lies with the trader until delivery to the consumer or appointed representative.

Article 12 – Duration Transactions

Termination

  • The consumer may cancel an indefinite agreement at any time with one month’s notice.

  • A fixed-term agreement can be cancelled at the end of its term with up to one month’s notice.

Renewal

  • Fixed-term agreements cannot be renewed automatically.

  • Subscriptions to newspapers/magazines may be renewed for up to three months with one month’s cancellation notice.

  • Indefinite renewal is allowed only if the consumer can cancel at any time with up to one month’s notice.

  • Trial subscriptions end automatically.

Duration

  • If an agreement lasts more than one year, the consumer may cancel after one year with one month’s notice.

Article 13 – Payment

Unless otherwise agreed, the consumer must pay within 7 days after the withdrawal period starts.

The consumer must report incorrect payment details immediately.

If payment is late, the trader may charge reasonable costs after notifying the consumer.

Article 14 – Complaints Procedure

Complaints must be submitted clearly within 7 days after discovering a defect.

Complaints are answered within 14 days. If longer processing is needed, the trader informs the consumer within 14 days.

If not resolved mutually, the issue becomes a dispute subject to resolution procedures.

A complaint does not suspend the consumer's obligations unless agreed otherwise.

If a complaint is valid, the trader may replace or repair the product.

Article 15 – Disputes

All agreements are governed by Dutch law, even if the consumer lives abroad.