Privacy en Policy

Privacy Policy
Last updated: March 21, 2025

This Privacy Policy describes how SeoulGlow ("we", "us", "our" or the "Site") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.seoulglow.co.uk (the "Site") or communicate with us in connection with our services (collectively, the "Services").

By accessing or using any part of the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use the Services.

1. Changes to This Privacy Policy We may update this Privacy Policy to reflect changes in our practices or for legal or operational reasons. Updates will be posted on the Site with a new "Last updated" date.
2. Personal Information We Collect We may collect the following personal information:

  • Contact Information: Name, email address, shipping and billing address, phone number.

  • Order Information: Purchase history, payment confirmation.

  • Account Information: Username, password, preferences.

  • Shopping Behavior: Items viewed, cart activity, loyalty points, reviews.

  • Customer Support: Information submitted in communication with us.

  • Technical Data: IP address, browser type, device ID, access times.

We collect this data when you interact with our Site, place an order, sign up for an account, contact customer service, or browse the Site.

3. How We Use Personal Information We use your information to:

  • Process and fulfill orders and transactions

  • Provide customer support

  • Improve our Site and Services

  • Communicate with you regarding your orders and account

  • Send marketing emails (only if you’ve opted in)

  • Prevent fraud and maintain security

4. Sharing of Personal Information We may share your information with:

  • Service Providers: Payment processors, shipping partners, IT service providers

  • Marketing Partners: To deliver ads or promotions, with your consent

  • Legal Authorities: When required by law or in the protection of our rights

We do not sell your personal data. We may share anonymous aggregated data for analytics.

5. Cookies and Tracking We use cookies and similar technologies to:

  • Remember user preferences

  • Improve functionality and performance

  • Track analytics and user interaction

You can manage cookies via your browser settings. Blocking cookies may affect your experience on our Site.


6. Third-Party Links Our Site may contain links to other websites. We are not responsible for their content or privacy practices. We recommend you read their policies.

7. Data Retention We retain your personal data for as long as needed for order fulfillment, account maintenance, or legal obligations.

8. Your Rights (UK & EU Residents) You may have the right to:

  • Access or request a copy of your data

  • Request correction or deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with a supervisory authority

Please contact us using the information below to exercise these rights.


9. Children’s Privacy Our services are not directed to children under 16. We do not knowingly collect data from children. Contact us if you believe a child has provided us personal data.


10. Contact Us If you have any questions or concerns, please contact us at:

SeoulGlow
Email: info@seoulglow.co.uk
Website: www.seoulglow.co.uk